Standard Return Policy
When returning a product purchased online from AdorablePets®, please keep the following in mind:

• You have 15 calendar days to return an item from the date you received it.
• Only items purchased directly from AdorablePets® (either online or at an official store) can be returned. Products purchased from other retailers must adhere to their respective return policies.
• Ensure that the item is repackaged with all included materials (gel ice, documentation, etc.).

Items ineligible for return include:

• Opened food items
• Custom pet products (e.g., personalized food)
• Gift or vouchers

How to Return an Item

Return Shipping Process
To return an item, follow these steps:

1. Initiate your return: Sign in to your account on our website with your credentials. Navigate to your order history and select the item you wish to return.
2. Print the return label: Follow the prompts to print the return shipping label and send us a photo of the package with the label attached.
3. Package your item: Use the original packaging if possible. Attach the printed return label.
4. Ship your return: Drop off the package at your preferred shipping carrier’s location or schedule a pickup.

In-store Returns: You can also return items at the AdorablePets® store where you purchased them. An associate will assist you with your return, and your refund will be processed at that time.